For our patients that are coming here, the one thing we want them to feel when they leave here is, number one, they were heard because we’ll often have patients come in here and say, you know, gosh, the dentist or their physician didn’t really spend any time with them. They just kind of, boop, jumped right in, and did this. And what we like to do is just really hear about their past experiences, both positive and negative, because, you know, the negative ones we don’t want to repeat and the positive ones we wanna reinforce. And then offering them a different solution. And I find people like to have choices. I like to have choices. So, you know, we want them to feel like, “Hey, Dr. Crawford didn’t kind of tell me this is the only way,” that he had different options and different solutions to their situation, not kind of, as I think the saying is, if all you have is a hammer, everything looks like a nail. We wanna have a toolbox full of different solutions to help their specific needs.
And I think one of the other unique things we have in our office, we call it a comfort menu because we know patients, definitely, this isn’t their favorite place to come to the dentist. And then when they’re coming to a periodontist, if they have any idea what we do, they know a lot of times what we do is gum surgery or implants. It involves a little bit more than a filling. And so their anxiety level is up here instead of here. And so what we found with this comfort menu, it allows them to see kind of that we’re gonna take care of them. We offer different things like blankets, noise-canceling headphones, and all the destinations and different things that we do offer them so that their experience is gonna be as comfortable as possible while they’re here. And oftentimes, they do tell their friends, their family. They refer them here.
We Invest in Advanced Technology for Your Benefit
Dr. Crawford uses the latest dental technologies to improve your patient experience. It ensures precise diagnoses and streamlined treatments. We use technology such as:
- Cone-Beam Technology – This captures 3-D images of your mouth. It’s ideal for planning complex treatments and identifying underlying issues, such as periodontal disease. Plus, we use it for patient education to show you what we see during an exam.
- Digital X-rays – Unlike traditional X-rays, digital X-rays expose you to less radiation. They also capture images quicker for better diagnoses and clearer treatment plans.
- Intraoral Cameras – This small camera allows us to identify problems with your gums and teeth well in advance. Dr. Crawford is also able to explain treatment recommendations easier by showing you what he sees with the camera.
Another way we improve your experience is with sedation options. You can choose laughing gas to take the edge off your nerves or oral sedation for a deeper sense of calm.