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I enjoy coming to this practice because the minute you walk in from this room, you feel the good energy. You feel the welcoming from the staff. You’re right on time. I mean, this is one thing we absolutely, my wife and I love, you know, to come to this practice more than anything. You’re on time, they respect your time, kind, gentle, a clean office, great, you know, environment. So, plus, of course, all the credentials and, you know, all the good things with Dr. Crawford. Dr. Crawford is really amazing with one-on-one because, you know, I come from the mindset of understanding precedes any transformations or even decisions. So, he took me through the journey of what is going to happen, and he explained each step really in an easy and simple way to understand it, not just, you know, all these things that the average folks like us, we just go, “No.” So he made it very clear, very easy, and simple to understand the process. They make you very comfortable. You know, they put you at ease if there’s any issues and such. So, professionalism, their kindness, and, of course, the credibility of, you know, Dr. Crawford himself. So, you can expect fully the professionalism and the credential, the credibility that really, you know, Dr. Crawford is known for and have an amazing reputation with his practice is because of that, the personal touch with his patients.

“The reason I came here and I began looking for someone to take care of this for me was I was experiencing some loose teeth. I had one missing tooth. I knew that it was only gonna get worse over time, and I needed somebody to take care of it. You know, I’m a black-and-white type of guy. You know, I like it all laid out on the table. I can take a lot of information, and I like to have all of it. And they do a good job of giving me all the information I need in order to make a great decision. You know, with the way that they listened to what I was trying to explain to them, what I was trying to do, and the way they acted on that was great. They got to the point pretty quickly and they were able to give me a plan that I could expect and give me reasonable expectations. And they listened to me and they’re really thorough with everything they do and creating a vocabulary with me so we could both understand how you need to make these types of adjustments. What are you trying to tell me? Is your bite ear there? It wasn’t long after that, you know, I was really confident from the second temporary to the last one. I was really amazed because they were dead on. If you can’t communicate very well with your caregiver and they can’t communicate well back with you, that’s a problem. And I didn’t have any problems like that here.”

“I love to come to Dr. Crawford’s office because, for once, they make me feel like family. By the time I walk in the door, they greet me nice, they let me know I’m welcome, they ask me do I want water, and they’re upfront with me with everything that I have going on. You know, there’s nothing they hide. They let me know everything that I need to know before I go back there in the back. They really care. You know, they really sat down and they went over everything possible that they could do to save my teeth, you know, because when I first came out, I was in pretty bad shape. So, they actually tried different things to save my teeth, and that made me feel welcome. You know, they didn’t want to just come in here, and just, “”Oh, take your teeth out, and do this, and do that.”” There, they were like, “”No, we’re gonna try this. We’re gonna try that.”” And at the end of the day, that meant a lot to me because the other dentists I went to, they were just pretty much, “”Oh, you’re in bad shape. You know we got to take your teeth out.”” And I said, “”I wasn’t prepared for that.”” You know, I wanted to see what other options I had, and when I came here, they actually gave me a couple of different options, and that made me feel at home. So, I’ve been coming here for 11 years. And within those 11 years, we became family. He watched my kids grow up. He’s, actually, supported my father’s barbecue. Dr. Crawford’s helped me down. He was like, “”No, Leroy, we’re gonna try this. We’re gonna save your teeth as long as we can. After that, you’ll feel comfortable. When you’re ready to make that switch, I’m gonna be here for you.”” And he actually, stood on his word every bit of the way.”

The front desk people sort of sets the tone for the visit. When I come in, they’re always smiling. They greet me very well. “How is Mr. Kennedy,” the ones that know Mr. Kennedy. We just chitchat about the day. And it’s raining, or it’s not raining. It’s hot outside. It’s just general chitchat. I just feel like they know me. I’m family and that’s pretty much it. I just feel good when I walk in. I sit, I have my coffee, I wait until I’m called, and I chitchat with whoever. So I’m comfortable. I’ve known Dr. Crawford for some time now because I’ve had several visits here. He walks in, he always pat my shoulder, “How you doing?” And I sit there until he walks in, and when he pats my shoulder, “Hello. How’re you doing this morning,” I just kind of calm down. I have recommended and I will continue to do that because I guess you think, “I feel part of the family. I just haven’t asked to borrow the car yet.”